Frequently Asked Questions (FAQ)

📦 Shipping

How long does delivery take?

UK orders typically arrive within 3–5 business days. International orders usually take 7–14 business days depending on your location.

Do you ship worldwide?

Yes! We ship to most countries around the world. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How much does shipping cost?

We offer free shipping on all orders over £50. For orders under £50, shipping rates are calculated at checkout based on your location.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your parcel online.

🔄 Returns & Exchanges

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.

How do I start a return?

Please contact our customer support team at support@lulufunstudio.com with your order number and reason for return. We will guide you through the process.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our checkout is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details safe.

🎁 Products

What kind of products do you sell?

LuLuFun Studio is your one-stop shop for cute and creative lifestyle products — including plush toys, stationery, nail art supplies, sewing kits, and bag charms from a curated selection of fun brands.

Are your products suitable as gifts?

Absolutely! Our products make wonderful gifts. If you need help choosing something special, feel free to reach out to us.

Do you offer gift wrapping?

Please contact us before placing your order if you would like gift wrapping, and we will do our best to accommodate your request.

💬 Customer Support

How can I contact you?

You can reach our friendly team by emailing support@lulufunstudio.com. We aim to respond to all enquiries within 1–2 business days.

I have a problem with my order — what should I do?

We are sorry to hear that! Please email us at support@lulufunstudio.com with your order number and a description of the issue, and we will resolve it as quickly as possible.